Politique de remboursement


RIGHT OF WITHDRAWAL (30-DAY COOLING-OFF PERIOD)

We have a 30-day return policy, which means you have 30 days after receiving your item to exercise your right of withdrawal and request a return.

 

RETURN SHIPPING WINDOW

Once you have notified us of your intent to return the item and we have confirmed that your product is eligible for a return, you have a maximum of 30 days from the date of our confirmation to physically ship the product back to us.

 

RETURN SHIPPING COSTS

Please note that all costs associated with returning the product are the sole responsibility of the buyer (consumer). We do not cover return shipping fees, and you will be responsible for purchasing your own return shipping label through your preferred carrier.

 

ELIGIBILITY & CONDITIONS

To be eligible for a return, your item must be in the exact same condition that you received it: unworn or unused, with all tags attached, and in its original packaging. You will also need to provide the receipt or proof of purchase. We reserve the right to refuse returns that do not meet these criteria.

 

HOW TO INITIATE A RETURN

  1. To start a return, please contact us at support@getblynd.com.

  2. Wait for our confirmation email. Items sent back to us without first requesting a return will not be accepted.

  3. Upon approval, securely package the item and arrange for return shipping to the following address:

Please note that returns will need to be sent to the following address:

BLYND
Horsterweg 412 Unit #1215
5928 NJ Venlo
The Netherlands

You can always contact us for any return-related questions at support@getblynd.com.

 

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item. This allows us to promptly evaluate the issue and make it right.

 

EXCEPTIONS / NON-RETURNABLE ITEMS

Certain types of items cannot be returned under any circumstances. In accordance with applicable laws, the right of withdrawal is excluded for:

  • Products made to the consumer's specifications (custom or personalized items);

  • Products that are clearly of a personal nature (such as personal care and beauty goods);

  • Perishable goods (such as food, flowers, or plants);

  • Hazardous materials, flammable liquids, or gases;

  • Audio and video recordings or computer software where the seal has been broken.

Additionally, we cannot accept returns on final sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.

 

EXCHANGES

We do not offer direct exchanges. The fastest way to ensure you get what you want is to return the item you have in accordance with this policy and, once the return is accepted, make a separate purchase for the new item.

 

REFUNDS

We will notify you once we have received and inspected your return, and let you know if the refund was approved. If approved, you will be automatically refunded on your original payment method as soon as possible, but no later than 30 days after we receive the returned product. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return and you have not received your funds, please contact us at support@getblynd.com.